We are looking for quality candidates for our partner company, which is one of the largest companies in the market of visitor services, immigration consulting and document legalization.
Write to us at hiring@easytovisa.com.
Duties and Responsibilities:
Requirements:
• Diploma required; a minimum of 2+ years office administrative support in a professional environment. Experience in customer service, recruitment, hospitality preferred.
• 1 year of direct Applicant Tracking Systems or Onboarding processing, experience with UltiPro is preferred but not required.
• Excellent communication skills, both verbal and written, with ability to draft professional correspondence. Fluent in English required; second language such as German, Dutch, or French highly preferred.
• Excellent attention to detail with ability to input and monitor data with accuracy.
• Experience working in fast paced organization during periods of growth and change.
• Able to take direction, follow standard processes and adhere to policies. Ability to maintain confidentiality of sensitive information.
• Excellent analytical skills and time management skills and ability to work both independently to provide solutions to the client as part of a team to accomplish tasks in a professional manner.
CIBT Visa Consultants coordinate visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness. Customer may include multinational corporations, government, travel end leisure industry, and individual customers. Offering supperior service, our VIsa Cunsultants take ownership of the client relationship and serve as dedicated points of contact for visa and passport preocess, ensuring travel documents are obtained as easily and as quickly as possible.
Responsibilities:
• Professional and speedy resolution of 1st and 2nd line Helpdesk support tickets
• Professional consultation when customers have questions
• Reporting back to supervisors in a timely manner on tasks assigned to meet company initiatives and goals
• Maintenance of end user devices in line with policies to ensure proper security of company systems
• Maintenance of IT management systems to ensure data integrity and accuracy
• Promoting IT security procedures and ensuring they are followed
• Assisting with project completion by performing any assigned tasks, always on time and with 100% accuracy
• Administration of active directory forest, including user and group management, security, files shares, print servers
• Administration of all aspects of an Office 365 mail system, including user mailboxes, shared mailboxes and public folders
Responsibilities:
Key Duties & Responsibilities:
• Cold calling
• Lead generation and qualification
• Converting leads into customers
• Proactively contact prospects to establish a relationship that will lead to a sales opportunity.
• Establish rapport with prospects and determine potential opportunities, customer needs, competitive situation, objections and effectively communicate features and benefits of CIBT solutions.
• Meeting sales goals
• Manage detailed, timely and accurate records of all prospecting and qualification activity and information requests in salesforce.com.
Key Responsibilities:
• Successful in debt collection in an efficient and effective manner.
• Ensure all clients/customers are dealt with in a professional manner and are responded to in a timely manner, forging a business relationship.
• Continually analyse current processes to identify and implement ways to improve processes and financial control, either in the ERP system or manually.
• Working closely with accounts receivable colleagues to ensure the team is working collaboratively.
• Take responsibility and ownership for their customer ledger.
• Ensure the SOP and policies up to date, with annual reviews.
• Foster an environment where Accounts Receivable team works within their own team but with the global team within the countries where required.
• Ensure objectives, deadlines and targets are met.
Responsibilities:
• Assisting with the preparation of application packs for corporate and private client cases for submission in country and out of country. Working directly with consultants, liaising with the Home Office and visa centres regarding progress on visa applications. Chasing decisions but would not include providing ‘representations’ – no correspondence that addresses any issues at a case level other than to request updates.
• Updating Immigo with necessary information including any actions directly taken by support as the case proceeds; adding management and government fees to Immigo to assist with invoicing, providing this has been confirmed by the consultant.
• Checking the drafting and assisting with the submission of online government application forms – checking the partially completed forms, drafting the information for consultant and/or applicant review and once the Immigration Consultant has provided sign off for the application, support to make the online submission and pay the application fee.
• Drafting and assisting with the assignment of certificates of sponsorship, as well as undertaking other various tasks on the Sponsor Management System, as directed by the case consultant; creating the COS, drafting the information for consultant and/or client review and once consultant has completed all fields and provided sign off for the certificate, support to pay the COS fee.
Duties will include but will not be limited to:
The Customer Contact agent position handles all aspects of customer service in the contact team and is responsible for providing accurate information pertaining to visa and passport requirements, processing and delivery to customers both on the phones and in written e-mail communications. The Contact Agent handles a variety of customer types, ranging from FTSE 500 Corporate clients to Leisure Tour operators, to general retail customers.
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