Privacy Policy

Last Updated: February 1, 2026

This Privacy Policy explains how easytovisa (“we,” “our,” or “us”) collects, uses, stores, and protects personal data when you visit or use our website www.easytovisa.com (the “Website”).

We are committed to protecting your privacy and processing your personal data in accordance with:

  • EU General Data Protection Regulation (GDPR) (EU) 2016/679

  • Serbian Law on Personal Data Protection


1. Data Controller

The data controller responsible for processing your personal data is:

easytovisa
Registered in: Republic of Serbia
Email: support@easytovisa.com

If needed, please contact our Data Protection Officer (DPO) at dpo@easytovisa.com


2. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Nationality and country of residence

  • Passport and visa-related information (if you request services)

  • Messages or inquiries submitted via forms

b) Automatically Collected Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Website

  • Cookies and similar tracking technologies


3. Purposes of Processing

We process your personal data for the following purposes:

  • To provide visa information and support services

  • To respond to inquiries and customer requests

  • To process service requests and consultations

  • To improve Website functionality and user experience

  • To comply with legal and regulatory obligations

  • To prevent fraud, abuse, or unauthorized access


4. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on one or more of the following legal grounds:

  • Consent – when you submit forms or opt-in to communications

  • Contractual necessity – to provide requested services

  • Legal obligation – compliance with applicable laws

  • Legitimate interests – improving services, security, and operations

You may withdraw your consent at any time.


5. Cookies and Tracking Technologies

We use cookies to:

  • Ensure Website functionality

  • Analyze traffic and usage

  • Improve performance

You may control or disable cookies through your browser settings. Some features may not function properly without cookies.


6. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data only with:

  • Trusted service providers (hosting, IT, payment processors)

  • Legal or regulatory authorities when required by law

  • Professional advisers bound by confidentiality

All third parties are required to process data in compliance with GDPR and Serbian law.


7. International Data Transfers

If personal data is transferred outside Serbia or the EU, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequate data protection decisions


8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

When data is no longer needed, it is securely deleted or anonymized.


9. Your Rights Under GDPR and Serbian Law

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

Serbia Supervisory Authority:
Commissioner for Information of Public Importance and Personal Data Protection


10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure servers

  • Access controls

  • Encryption where applicable

However, no method of transmission over the internet is 100% secure.


11. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.


12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.


13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Continued use of the Website constitutes acceptance of the revised policy.


14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📧 Email: support@easytovisa.com
🌐 Website: www.easytovisa.com

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